From Postie to PC Repair Franchise
Thursday, November 11, 2010 at 4:59PM 
Former postie Bruce Meredeen is set to be your computer’s new best friend as he launches PC PAL, which provides mobile computer repairs to homes and small businesses.
Bruce has changed his career to provide this essential 'emergency service' to frustrated PC users in the Tunbridge Wells and Wealden areas.
In his early 50s with two school-age children, Bruce originally quit human resource management after some 25 years looking for a complete career change. He has lived in rural East Sussex since 2003 and during that period has got to know his territory, which includes Tunbridge Wells and most of Wealden District by working as a postie in Tunbridge Wells.
“I’ve been a computer user since the early 1980s and am still amazed at how PCs themselves and supporting their users has changed since then. Learning about hardware and software from the technical angle has been a very different experience,” commented Bruce.
“The PC PAL franchise attracted me because of the comprehensive franchise package, the combination of formal and on-the-job training and the patient, friendly support provided by the franchisors and existing PC PAL engineers. I've seen that PC PAL operates ethically and that the whole business has a human, rather than a corporate feel.
“I'm both excited and daunted by the prospect of launching my own business, but confident that the proven PC PAL model will work in this area as it does elsewhere in the country,” said Bruce.
Bruce went through rigorous training before launching the business and is now a qualified Microsoft Certified Professional and also has the CompTIA A+ Certification for hardware.
"As I also carry a comprehensive range of spare parts and diagnostic tools it means I can fix most problems on the spot in the customer’s home or office which reduces the inconvenience to them of having to remove the PC to another location," added Bruce.
PC PAL is fighting back against rogue operators who may be unqualified, uninsured or offer shoddy service. As our customers have testified, some unscrupulous firms are recommending work which does not need to be carried out, misdiagnosing faults or even installing illegal software.
Bruce is looking forward to the challenge of building a successful business and providing an excellent and much-in-demand service in the local community.
Reader Comments (2)
"The career change for Bruce was a nice thing happened for us. His PC Pal has helped me a lot and gives the right service for me. Now I not only have to pay a low fee for the repair but also can avoid any further damage to my computer at the hands of novice experts (pun intended).
"
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