Mail Boxes Etc’s Oxford franchisee, Justin Brookes, has been appointed to the BFA board of directors.

He will take a place on the newly formed Quality Standards Committee which focuses on the quality standards of the bfa, one of the many steps as part of the One Vision developments.

Brian Smart, director-general of the BFA, says: “These are important times for the BFA and the franchise industry as a whole.  We have directly engaged franchisees in a way that has never been done before in the UK.”

Justin will be a full voting member and assume other roles working with existing and new committees. Along with his new board colleagues will play an important role in pushing forward developments, which include a selection of newly formed committees, as well as a whole new structure to engage with the thousands of franchisees across the UK that are represented by the BFA’s franchisor members.

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Mail Boxes Etc has announced its Franchisee of the Year.

Dave Tester, who runs the Brighton branch, won the accolade for his rapid progress since opening the communications franchise in January 2006.

The award is also a recognition of the work he does for the network as a whole. He is part of the franchise’s consultative marketing group, consistently shares best practice with others in the network, has introduced new products and services, and identified new opportunities for his centre which are being exploited by other franchisees.

To say that Tester had a varied career and in a variety of places would be an understatement. He worked in the Middle East, US and West Indies for over 20 years as a petroleum inspector in the oil industry.

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Mail Boxes Etc franchisees Christine Sykes and husband Russell believe in setting high standards.

Their commitment to customer service was rewarded with MBE’s 'Outstanding customer care' award.

They bought the postal franchise after Russell was made redundant, which he saw as a golden opportunity to have his own business, a dream held for many years.

“We were pleased to find that franchising is a way of being in business for yourself but not entirely on your own,” he says. “We liked the idea of training and support and that there is always someone to ask if you hit a problem.

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